January 22, 2010
I’m always watching for global attitudes toward incivility – and since I do a lot of teaching and exec developoment electronically, cyber findings are key. I was delighted to find the recent work out of Singapore by Lim and Teo who take a close look at incivility in the cyber world.
Their findings? Rude e-communication leads to employee dissatisfaction, loss of commitment to work, and increased desire to quit. Study participants working for male bosses were more likely to experience what Lim/Teo called “active incivility” (e.g., directly hurtful, condescending, or demeaning emails). For those reporting to female supervisors, “passive incivility” was more prevalent (e.g., lack of email acknowledgements, using email for time-sensitive material). Lim and Teo pressed how important netiquette actually is. Since cyber connections lack immediate follow-up and non-verbals, tone is critical.
Fantastic to see further branching of incivility research!