most controversial form of workplace incivility?
Whenever I present a lengthy list of workplace incivilities, the one that draws the most attention is texting/checking email during meetings. Even when I’m speaking overseas, this item gets the most push-back. Generally, a very vocal group (about 20%, whether in Albuquerque or Amman) claim that (a) it’s the only way they can get all of their work done, (b) everybody else does it, (c)...
Official release day - many thanks!
In our work, we hear dramatic tales of personal, professional and financial losses. Our desire to help improve these situations keeps us focused on the dark side of organizational life. But, today, the official release day of The Cost of Bad Behavior, our perspective is filled with anticipation, high spirits, and heartfelt gratitude. First, thanks to the thousands of you who have shared your...
The Conference Board Review, "Play Nice" →
We love the content and tone of this interview (just click on the title above to see the full article), where we dodge the question (almost) about a “most uncivil” industry, and fess up to our own, personal challenges in trying to remain ever true to our call for civility. …Chris Pearson
"most uncivil" industry? how to judge?
Many people claim that theirs is the most uncivil work environment out there. In support, they provide specific dramatic examples from their home turf. When we’re asked, we tend to claim that bad behavior cuts across all industries because, well, that’s precisely what our data show - and that the burn of proximity can make everyone believe their own settings must be the worst. But,...
"Bad Behavior" Podcast
Audio clips from Thunderbird School of Global Management (15 May, 2009): Christine Pearson discussed issues from The Cost of Bad Behavior at Thunderbird School of Global Management. Listen to the audio clips from that lecture at THUNDERBIRD.EDU or click below: Part 1: Research Origins: From workplace homicide to incivility (02:27) Part 2: Incivility Defined: What it looks like (04:22) Part...